White Papers - Feedback Ferret
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White Papers

Surveys

Please click on the images below to access our White Papers:

Text Analytics

Text Analytics FAQs

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How Well Do You Wear Your Customer Hat?

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After Years Of Hammering Home The Benefits Of Short, Open-Ended Surveys, Some Companies Still Don’t Get It

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Word Clouds – a valuable insight tool or load of hot air?

impact analysis 3

Impact Analysis Predictive Modelling

why bother with text analytics

Why Bother With Text Analytics And Does It Really Make A Difference?

11

The Perfect Survey (that doesn’t annoy your customers)

call centre

Use Customer Feedback To Motivate Call Centre Agents

10

6 Tips For Becoming A Listening Company

Rewarding dealers

The Dangers Of Rewarding Automotive Dealers On Scores

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Employee Feedback:
Are you Missing The Vital Link In The Customer Experience Chain?

7 ways to unlock

7 Ways To Unlock The True Value Of Your Customer Feedback Programme

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Use Feedback To Inform The HiPPO (Highest Paid Person’s Opinion)

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Future Trends In Customer Experience Management

12

What’s The Difference Between Market Research & Customer Insight?

WOW

12 Tips For Delivering Knock-Out Customer Experience