White Papers - Feedback Ferret
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White Papers


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Text Analytics

Text Analytics FAQs

People in hats 320x242

How Well Do You Wear Your Customer Hat?


After Years Of Hammering Home The Benefits Of Short, Open-Ended Surveys, Some Companies Still Don’t Get It

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Word Clouds – a valuable insight tool or load of hot air?

impact analysis 3

Impact Analysis Predictive Modelling

why bother with text analytics

Why Bother With Text Analytics And Does It Really Make A Difference?


The Perfect Survey (that doesn’t annoy your customers)

call centre

Use Customer Feedback To Motivate Call Centre Agents


6 Tips For Becoming A Listening Company

Rewarding dealers

The Dangers Of Rewarding Automotive Dealers On Scores


Employee Feedback:
Are you Missing The Vital Link In The Customer Experience Chain?

7 ways to unlock

7 Ways To Unlock The True Value Of Your Customer Feedback Programme


Use Feedback To Inform The HiPPO (Highest Paid Person’s Opinion)


Future Trends In Customer Experience Management


What’s The Difference Between Market Research & Customer Insight?


12 Tips For Delivering Knock-Out Customer Experience