White Papers - Feedback Ferret
Download PDF

White Papers


Please click on the images below to access our White Papers:

Is Running Text Analytics On Social Media Data Worth The Effort? 

Is There Still A Need For Surveys In A World Full Of Reviews?

People in hats 320x242

How Well Do You Wear Your Customer Hat?


After Years Of Hammering Home The Benefits Of Short, Open-Ended Surveys, Some Companies Still Don’t Get It

Text Analytics

Text Analytics FAQs

why bother with text analytics

Why Bother With Text Analytics And Does It Really Make A Difference?


The Perfect Survey (That Doesn’t Annoy Your Customers)

Word cloud 320x242

Word Clouds – A Valuable Insight Tool Or A Load Of Hot Air?

impact analysis 3

Impact Analysis Predictive Modelling

Rewarding dealers

The Dangers Of Rewarding Automotive Dealers On Scores


Employee Feedback:
Are you Missing The Vital Link In The Customer Experience Chain?

7 ways to unlock

7 Ways To Unlock The True Value Of Your Customer Feedback Programme


Use Feedback To Inform The HiPPO (Highest Paid Person’s Opinion)


6 Tips For Becoming A Listening Company


What’s The Difference Between Market Research & Customer Insight?


12 Tips For Delivering Knock-Out Customer Experience


Future Trends In Customer Experience Management

call centre

Use Customer Feedback To Motivate Call Centre Agents