White Papers

Bridging the gap between customer feedback comments and regulatory standards
Hot Alerts: the Lifeblood of any robust Customer Feedback Programme
How Listening To Customer Feedback Is Critical To The Health Of Your Business
Is Text Analytics The Right Solution For Your Organisation?
The Dangers Of Rewarding Automotive Dealers On Scores
Is There Still A Need For Surveys In A World Full Of Reviews?
How Well Do You Wear Your Customer Hat?
After Years Of Hammering Home The Benefits Of Short, Open-Ended Surveys, Some Companies Still Don't Get It.
Why Bother With Text Analytics And Does It Really Make A Difference?
The Perfect Survey (That Doesn't Annoy Your Customers)
Word Clouds - A Valuable Insight Tool Or Just Hot Air?
Impact Analysis Predictive Modelling
Employee Feedback - Are You Missing The Vital Link In The Customer Experience Chain?
7 Ways To Unlock The True Value Of Your Customer Feedback
6 Tips For Becoming A Listening Company
What's The Difference Between Market Research & Customer Insight?
12 Tips For Delivering Knock-out Customer Experience
Future Trends In Customer Experience Management
Use Customer Feedback To Motivate Call Centre Agents