Terms and Conditions


Please read these terms and conditions carefully before using this site. These terms tell you the rules for using our website https://www.feedbackferret.com (our site).

https://www.feedbackferret.com is a site operated by Feedback Ferret Limited (Us / We). We are registered in England and Wales under company number 02065100 and have our registered office at 22 Wycombe End, Beaconsfield, Buckinghamshire HP9 1NB. We are a limited company. To contact us, please email info@feedbackferret.com or telephone our customer service line on +44 (0)1628 681 088.

Acceptance of Terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

Our Privacy & Cookie Policy https://www.feedbackferret.com/privacy-and-cookie-policy/ also applies to the use of our site. This policy sets out information about the cookies on our site and the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

We update and change our site from time to time and may also amend these terms. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Site Availability

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

User Information

If you choose to enter user identification details such as an email address, password or any other information into our website, you must treat such information as confidential and must not disclose it to any third party. We have the right to disable any user account on our website at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification details, you must promptly notify us at info@feedbackferret.com.

Intellectual Property

This website and its contents are the property of Feedback Ferret. All intellectual property in the materials contained in this website belongs to Feedback Ferret or its licensors, unless otherwise stated.

You may print or download any part of these materials for personal use only and subject to the following conditions:-

  1. The materials may be used only for non-commercial purposes. The copies must retain any copyright or other intellectual property notices contained in the original material. Any use other than as set out here could lead to action for breach of copyright.
  2. Any trademarks or names used on this website are trademarks or names of Feedback Ferret or its subsidiaries or any named third party and Feedback Ferret grants you no rights or licences of any kind in respect of their use.
  3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  4. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

“Feedback Ferret” and the Feedback Ferret logo are registered trademarks of Feedback Ferret Limited.

The trademarks appearing on this website are protected by the laws of England and international trademark laws. Other trademarks, logos or service marks not owned by Feedback Ferret are the registered and unregistered marks of their respective owners. No rights are granted by Feedback Ferret to use such marks whether by implication, estoppel or otherwise.

Website Links

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. In particular:

  1. No material on this website may be modified, edited or taken out of context such that its use would create a false or misleading impression of us or our services, capabilities, intentions, statements or actions.
  2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  3. You must not establish a link to our site in any website that is not owned by you.
  4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact info@feedbackferret.com.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Limitation of Liability

This website and its content is provided for use “as is”. We make no representations or warranties with respect to this website or its contents. All warranties, express or implied, including without limitation the implied warranties of fitness for purpose relating to this website and/or its content and/or any website to which is linked are hereby to the fullest extent permitted by law excluded. No representations or warranties are given as to the accuracy or completeness of the information provided on this website or any website to which it is linked.

In no event shall we or our employees, agents, suppliers, or contractors be liable for any damages of any nature, whether in contract, tort (including negligence), breach of statutory duty or otherwise, including without limitation any consequential loss, loss of income, profit, sales or revenue, business interruption, loss of or damage to property, loss of anticipated savings, loss of business opportunity, goodwill or reputation, claims of third parties, or any other loss, cost, claim or expense of any kind or character arising out of or in connection with the use of this website, its content or any website with which it is linked. This exclusion and limitation only applies to the extent permitted by law.


These terms and conditions shall be governed by and construed in accordance with English law and by accessing this site you consent to the exclusive jurisdiction of the Courts of England and Wales.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.