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"What Customers REALLY Think Of The Challenger Banks"

This report will show how highly successful, highly motivated challenger banks are delivering on great customer experience and also where they are falling somewhat short of expectations. It is sure to be highly insightful and a useful guide to how others might replicate a disruptive influence in their respective markets.
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Feedback Ferret first started in 1998, analysing open-ended customer feedback at a level that had never been possible before. Year on year, we have painstakingly tweaked and improved our capabilities and evolved Feedback Ferret to create a Complete Customer Experience Solution. With success stories that include some of the world’s largest brands, we have grown into customer feedback and text analytics experts.

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