Customer experience: How to avoid Paralysis by Analysis

In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.

What's beefing you?

How to make customers complain more - and why this is good for business!

Add value, don't cut costs

As a deep recession looms, costs will be cut and confidence in the economy is low. But think twice before cutting the Voice of Customer programme! It could just help you.

What Customers REALLY Think Of The Challenger Banks

Which of the Challenger Banks ranks top for customer satisfaction and which are the poor performers?

How would you rate 2020 and why?

Many organisations are wrapped up in measuring scores but without the reasons behind the scores, the scores are just numbers, nothing else.

"Pint for a Pint" promotion leads to more donations

By listening to customer feedback, the South African National Blood Service has attracted more donors.

Correct interpretation is key to text analytics

What have 6 blind men and an elephant got to do with text analytics?

Excellence in Customer Service award

Congratulations to our client, Jardine Motors Group, who picked up a top industry award for Excellence in Customer Service.

“You Said, We Did!”

With their dedicated promotion "You Said, We Did", ExtraCare takes action on the customer feedback received.

We talk Perfect Surveys in The Times

Don't annoy your customers with long tedious surveys! Read more in the specialist business report in The Times.

Metropolitan Police use us to help improve customer experience

Find out how Feedback Ferret is playing a pivotal role in helping the Metropolitan Police improve customer experience.

Text Analytics and The Human Touch

What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.