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"Pint for a Pint" promotion leads to more donations

By listening to customer feedback, the South African National Blood Service has attracted more donors.

Correct interpretation is key to text analytics

What have 6 blind men and an elephant got to do with text analytics?

Excellence in Customer Service award

Congratulations to our client, Jardine Motors Group, who picked up a top industry award for Excellence in Customer Service.

“You Said, We Did!”

With their dedicated promotion "You Said, We Did", ExtraCare takes action on the customer feedback received.

We talk Perfect Surveys in The Times

Don't annoy your customers with long tedious surveys! Read more in the specialist business report in The Times.

Metropolitan Police use us to help improve customer experience

Find out how Feedback Ferret is playing a pivotal role in helping the Metropolitan Police improve customer experience.

Text Analytics and The Human Touch

What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.

Word Clouds – valuable insight tool or just hot air? 

We’re often asked about them – do we do them? How useful are they? Find out why we don’t hold this trendy data visualisation tool in high regard.

Is your feedback programme being knocked off-course?

Sometimes, things don’t go according to plan. Is your customer feedback programme delivering the results you expected?

When is a happy customer not a happy customer?

Your happiest customers may rate you 10/10 but don’t ignore their negative feedback comments. They are gold dust!

Make decisions faster – use Text Analytics

Have you ever wanted a Focus Group at your finger tips? Use Text Analytics. Find out how this can help you make faster strategic decisions.

Have your customer feedback cake & eat it

Customer feedback surveys often focus on key KPIs rather than customer experience. Find out how you can focus on both and still get all the insight you’ll ever need.