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What Customers REALLY Think Of The Challenger Banks

Keen to understand how the Challenger Banks are performing in the eyes of their customers?

We’ve undertaken a benchmark study of 9 of the top Challenger Banks using publicly-available feedback reviews.

The benchmark comparisons show how widely these nine banks vary in their performance. Even among the top performers you will see areas for improvement across all aspects of customer service, operations and product quality.

With 91,000+ reviews analysed at the ‘click of a button’, it gives some fantastic insight to the power of using Text Analytics when it comes to making sense of open ended comments and understanding what areas of a business need improving.

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