Do you really know what makes your customers tick? Do you ask them? When and how often
do you ask them? Do you ask the right questions? What do you do with the feedback? It's time to unleash the power of customer feedback!
Feedback Ferret has partnered with the Chartered Institute of Housing and The Guinness Partnership to host a virtual Ideas Lab "Unleash the Power of Customer Feedback" on December 8th at 11am. This FREE TO ATTEND event, which is open to both members and non-members of the CIH, digs deep into the what, when, how and why of customer feedback.
What you will learn:
By the end of the session, you’ll have a deeper understanding of best practices for surveying your customers and the importance of listening to customers at every step in their journey. You’ll understand that taking action on feedback is critical in driving customer satisfaction rates. Above all, by hearing how The Guinness Partnership is using their customer feedback, you’ll appreciate that this is one of the most powerful tools organisations have to continually improve business performance.
BOOK YOUR SPACE NOW! We look forward to seeing you there.