The awesomeness of our Text Analytics Lexicon - Feedback Ferret

The awesomeness of the Feedback Ferret Lexicon

The Feedback Ferret proprietary Lexicon is the backbone of our Text Analytics engine.

It’s what enables our clients to see – at a glance – what their customers are saying.

It’s the thing that categorizes everything people say into useful, useable buckets. These categorisations are the building blocks for highly customized and precise topics to meet client requirements to give the insight needed by CX teams, engineering & manufacturing teams, customer service, product development and marketing departments.

Buckets

So why is this important?

Because, without precise, granular results, text analytics can be a waste of money. Beware!

We are extremely proud of our text analytics engine and how it categorizes comments in a manner that gives real insight to our clients as to what areas of their business need improving.  

 

Here are a few facts about our Lexicon:

We have over 10,000 categories built into our Lexicon;

Within these categories, there are billions of phrase look ups;

It’s taken more than 85 man years to develop to date – and the development continues;

The Lexicon understands 1,543 different ways of saying something is “Good”;

The Lexicon contains 122 variations of the word TOILET (COMMODE – LATRINE – LAV – LITTLE GIRL ROOM – LOO – PORTACABIN – TOILET – WC amongst 116 others!); 

It has identified 86 ways of spelling “AWESOME”: 

AAAAAWWWWWEEEEESSSSOOOOOM – AAWESOME – AAWESOMME – ACAAWESOME – AESOME – AEWESOME – AEWSOME – ASWAME – ASWOME – ASWSOM – ATIISF – AURSOME – AUSOME – AUWSUM – AWAESOME – AWASOME – AWE – AWE4SOME – AWEASOME – AWECOME – AWEEEEEEEEEESSSSSSSSOOOOOMMMMMME – AWEEEEEEESOOOOOOM – AWEERSOME – AWEESOMEEEEE – AWE INSPIRING – AWEINSPIRING – AWEOME – AWEOMSE – AWEQOME – AWERESOME – AWERSOME – AWES0ME – AWESAM – AWESAOME – AWESDOME – AWESEM – AWESEME – AWESENESS – AWESEOME – AWESERSOME – AWESIME – AWESIOME – AWESKME – AWESME – AWESMME – AWESMOE – AWESOE – AWESOIME – AWESOM – #AWESOME – AWESON – AWESONE – AWESONM – AWESOOME – AWESOOOOME – AWESOOOOOOOM – AWESOOOOOOOME – AWESOOOOOOOOOME – AWESOPME – AWESSOM – AWESSOME – AWESSSOOOOOOOOOOOM – AWESUM – AWESUN – AWEWSOM – AWEWSOME – AWNSOME – AWONDERFUL – AWOSAME – AWOSOM – AWOSUM – AWOUSOME – AWQESOME – AWRESIME – AWSAME – AWSEM – AWSEME – AWSEOME – AWSESOME – AWSM – AWSOM – AWSUM – AWWEESSOME – AWWESOME – AWWSOME

We could go on and on and on and on telling you about our coding capabilities but we’ll end on that AWESOME note!

If you want to find out more about how our Text Analytics can help your business, get in touch!

The Feedback Ferret Lexicon Team