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Flexible data integration solutions to suit your business needs
We work WITH you, our clients, to ensure the data we analyse is seamlessly integrated into your systems. We fit in with your needs rather than demanding you fit in with our needs.
The value of verbatim customer feedback
Do we really understand the difference in true value of comment-based feedback versus tick box surveys?
Unique customer feedback solution for travel industry
Reevoo and Feedback Ferret combine forces to offer travel industry an integrated platform for managing Voice of Customer feedback.
“Pint For A Pint” promotion keeps blood donors coming back for more!
Read how by installing comment boxes and using Feedback Ferret to analyse the customer feedback has helped SANBS attract more donors. Speak to us to find out more.
Automotive manufacturer, Kia, overwhelmed by quality of customer insight
Feedback Ferret undertook a pilot with Kia and blew them away with the insight that was produced. Find out more …
Porsche tops J.D. Power study, MINI most improved
We could not be more delighted to see 11 of our “Ferret Fans” feature in the top 20 of J.D. Power’s latest study of new-vehicle appeal.
Impressive climb up the J.D. Power quality chart for Infiniti
A huge CONGRATULATIONS to the Infiniti team! We are so excited to see that Infiniti has leapt up to 5th place on the J.D. Power Initial Quality Study ranking.
Feedback Ferret’s Piers Alington features in Loughborough University and GForces report
Feedback Ferret’s Managing Director, Piers Alington, is a contributor to Loughborough University and GForces brand new report, “Innovations in automotive distribution, retail and marketing”.
Reevoo welcomes the UK Competition and Markets Authority’s findings
Online reviews and endorsements are valued by an estimated 50% of adults in the UK, who use them to influence purchase decisions of all kinds.
The importance of data governance
“Big Data” used to be all the rage. Companies were scrambling to gather all their data in one place which is certainly a good idea…in theory. Once data was centrally housed,
7 Steps to Deliver Results and Increase Organizational Adoption
Article by Laura Balentyne . Speak to the experts at Feedback Ferret to understand how we can help with Customer Feedback analysis, reporting and gaining Customer Loyalty.
Ferret shows how to take action
Research shows that acting on information is by far the most challenging aspect of any Voice of Customer (VoC) Programme.