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Customer experience: it’s all about the people (and the towel animals)
A positive customer experience is what creates loyalty and brand advocacy. Find out how towel animals in Mexico helped create a great holiday experience.
Tiny mozzarella balls spark customer feedback anguish
Giving constructive customer feedback on a take away pizza and salad should be a simple process. Not in this case! Find out what Sonia had to endure.
Another eureka moment for Ferret’s Lexicon Team
Read this brilliant example which demonstrates the value of the human brain being involved in the text analysis process.
Feedback Ferret showcases it’s customer feedback solution at Europe’s Customer Festival 2016
Come along to Europe’s Customer Festival on September 13th and 14th to find out how you can take your marketing and customer experience to another level.
You Said, We Did!
Find out how ExtraCare is already taken action on the customer feedback received within the first few weeks of their pilot programme.
Is your door open to customer feedback?
Feedback Ferret enables companies to open the door to customer feedback, making it easy for people wishing to give their comments and suggestions.
Text analytics the easy way
Text analysis with Feedback Ferret is easy – we do all the heavy lifting. Find out how text mining with us saves you time and cost.
A priceless piece of customer feedback
An interesting comment about scoring systems which we found totally priceless.
Retailer pays heavy price for not listening to customer feedback
When a customer doesn’t feel valued, they vote with their wallet. And while my wallet is undoubtedly happier now, this giant of the retail world needs to sit up and start listening.
Do feedback analysis make you feel more like a statistic than a valued customer?
Whenever you receive a customer feedback survey, do you feel like “a data-provider, a statistic, a possible source for more profit”?
6 facts that will make you re-think your feedback strategy
How can organisations adapt to survey fatigue and falling response rates and still extract actionable insight from their customers’ feedback surveys?
‘Lose the will to live’ surveys
This email trail says it all about why you should avoid ‘lose the will to live’ surveys.