Blogs - 4/14 - Feedback Ferret
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News & Blog

Welcome to Ferret World: our news, blogs & opinions


customer insight Festivals & Events – a guide to getting the customer insight you need

Consider using the latest technology to get customer insight from your event, improve the experience, drive loyalty and increase your bottom line. Find out more.

text analytics Is Text Analytics the right solution for you?

If you’re bamboozled by the amount of information available on Text Analytics, we’re here to help you make sense of it all.

take action Data is worthless without action

Are insights being drawn from your VoC data? And are these insights being acted upon to improve the overall customer experience?

The Times logo Feedback Ferret features in The Times business report

Find out how not to annoy your customers with long tedious surveys in today’s specialist business report in The Times.

Jason Cranswick Feedback Ferret client, Jardine Motors Group, wins Excellence in Customer Service award

Find out how Jardine Motors Group picks up top industry award for Excellence in Customer Service.

elephant Elephants and text analytics? It’s all about correct interpretation …

What have 6 blind men and an elephant got to do with text analytics? Click here to find out.

wow customer experience Hotel creates a WOW customer experience for guest with a sense of humour

Find out what happened when a Facebook friend recently enjoyed a WOW moment courtesy of the Grand Hotel in Brighton.

Text analytics for big data animated image Let the Ferret loose on your Big Data

Feedback Ferret has been proven to deliver consistently better results than Natural Language Processing, both for topic extraction and contextually correct sentiment scoring. This is important, as you need to be able to rely on what the reporting tool is telling you.

Automotive World Congress sponsored by Feedback Ferret

Come and visit us at the Congress and find out how we help global automotive organizations like GM, Nissan, BMW & McLaren improve their customer experience.

Feedback Ferret stand Forrester’s CX Europe 2016

A huge thank you to everyone who visited Feedback Ferret at Forrester’s CX Europe 2016. Check out the photo!

Customer Engagement Summit 2016

A very ferrety thank you to everyone who visited us at the Customer Engagement Summit 2016. Check out the photo!

Customer experience: it’s all about the people (and the towel animals)

A positive customer experience is what creates loyalty and brand advocacy. Find out how towel animals in Mexico helped create a great holiday experience.

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