Blogs - 4/14 - Feedback Ferret
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News & Blog

Welcome to Ferret World: our news, blogs & opinions

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Jason Cranswick Feedback Ferret client, Jardine Motors Group, wins Excellence in Customer Service award

Find out how Jardine Motors Group picks up top industry award for Excellence in Customer Service.

elephant Elephants and text analytics? It’s all about correct interpretation …

What have 6 blind men and an elephant got to do with text analytics? Click here to find out.

wow customer experience Hotel creates a WOW customer experience for guest with a sense of humour

Find out what happened when a Facebook friend recently enjoyed a WOW moment courtesy of the Grand Hotel in Brighton.

Text analytics for big data animated image Let the Ferret loose on your Big Data

Feedback Ferret has been proven to deliver consistently better results than Natural Language Processing, both for topic extraction and contextually correct sentiment scoring. This is important, as you need to be able to rely on what the reporting tool is telling you.

Automotive World Congress sponsored by Feedback Ferret

Come and visit us at the Congress and find out how we help global automotive organizations like GM, Nissan, BMW & McLaren improve their customer experience.

dog of a car When is a dog a dog? When is cool cool?

Considering using text analytics to understand Voice of Customer comments? Make sure the solution you choose can distinguish between a dog & a dog, and cool & cool. Curious?

Feedback Ferret stand Forrester’s CX Europe 2016

A huge thank you to everyone who visited Feedback Ferret at Forrester’s CX Europe 2016. Check out the photo!

poor customer experience A customer experience that left my blood boiling

Why do our customer experiences with some of our biggest multi national organisations often leave us in a state of total frustration?

Customer Engagement Summit 2016

A very ferrety thank you to everyone who visited us at the Customer Engagement Summit 2016. Check out the photo!

Customer experience: it’s all about the people (and the towel animals)

A positive customer experience is what creates loyalty and brand advocacy. Find out how towel animals in Mexico helped create a great holiday experience.

Tiny mozzarella balls spark customer feedback anguish

Giving constructive customer feedback on a take away pizza and salad should be a simple process. Not in this case! Find out what Sonia had to endure.

Another eureka moment for Ferret’s Lexicon Team

Read this brilliant example which demonstrates the value of the human brain being involved in the text analysis process.


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