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Congratulations to our client, P&O Ferries!
We are thrilled to read that our client, P&O Ferries, has ranked 20th out of 250 UK companies in The Customer Satisfaction Index 2018. Congratulations!
How does our text analytics machine, that has been taught automated rules, understand whether the phrase “barely audible” is a positive or a negative?
Exciting developments within Feedback Ferret to further improve client experience
We are excited to announce changes to our internal processes that will help improve our clients’ experience.
Word Clouds – a valuable insight tool or load of hot air?
Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.
Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10
Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.
Customer experience: how to avoid Paralysis by Analysis
In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.
Customer feedback guides product development decisions
Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.
Feedback Ferret video catapults agency to awards shortlist
We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.
Text analytics and the human touch
What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.
Impact analysis in practice
How can impact analysis really help a business? Read how we helped our client focus their efforts where it really mattered.
We have a new Ferret Fan!
Find out how Feedback Ferret is helping Alzheimer’s Society maximise their income & supporters and make better informed investment decisions.
Improve customer experience using your front-line staff
Improve customer experience by using your front-line staff as your “research team”. Find out how.