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Customer experience: how to avoid Paralysis by Analysis
In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.
Customer feedback guides product development decisions
Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.
Feedback Ferret video catapults agency to awards shortlist
We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.
Text analytics and the human touch
What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.
Impact analysis in practice
How can impact analysis really help a business? Read how we helped our client focus their efforts where it really mattered.
We have a new Ferret Fan!
Find out how Feedback Ferret is helping Alzheimer’s Society maximise their income & supporters and make better informed investment decisions.
Improve customer experience using your front-line staff
Improve customer experience by using your front-line staff as your “research team”. Find out how.
Metropolitan Police improve customer experience
Find out how Feedback Ferret is playing a pivotal role in helping the Metropolitan Police improve customer experience.
Festivals & Events – a guide to getting the customer insight you need
Consider using the latest technology to get customer insight from your event, improve the experience, drive loyalty and increase your bottom line. Find out more.
Is Text Analytics the right solution for you?
If you’re bamboozled by the amount of information available on Text Analytics, we’re here to help you make sense of it all.
Data is worthless without action
Are insights being drawn from your VoC data? And are these insights being acted upon to improve the overall customer experience?
Feedback Ferret features in The Times business report
Find out how not to annoy your customers with long tedious surveys in today’s specialist business report in The Times.