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Research proves short, open-ended customer surveys work
Find out about our research that proves short, open ended surveys generate better responses.
Customer experience: how not to handle Hot Alerts
This brilliantly simple blog sends out a clear message about customer experience – if you don’t want to listen, don’t ask!
Congratulations to our client, P&O Ferries!
We are thrilled to read that our client, P&O Ferries, has ranked 20th out of 250 UK companies in The Customer Satisfaction Index 2018. Congratulations!
Exciting developments within Feedback Ferret to further improve client experience
We are excited to announce changes to our internal processes that will help improve our clients’ experience.
Word Clouds – a valuable insight tool or load of hot air?
Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.
Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10
Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.
Customer feedback guides product development decisions
Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.
Feedback Ferret video catapults agency to awards shortlist
We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.
Text analytics and the human touch
What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.
Impact analysis in practice
How can impact analysis really help a business? Read how we helped our client focus their efforts where it really mattered.
We have a new Ferret Fan!
Find out how Feedback Ferret is helping Alzheimer’s Society maximise their income & supporters and make better informed investment decisions.
Metropolitan Police improve customer experience
Find out how Feedback Ferret is playing a pivotal role in helping the Metropolitan Police improve customer experience.