Please tell us anything about your experience with Feedback Ferret, whether it's about our website or any other dealings you've had with us.
Is your customer feedback programme being knocked off-course?
Sometimes, things don’t go according to plan. Is your customer feedback programme delivering the results you expected? If not, find out why.
Research proves short, open-ended customer surveys work
Find out about our research that proves short, open ended surveys generate better responses.
Customer experience: how not to handle Hot Alerts
This brilliantly simple blog sends out a clear message about customer experience – if you don’t want to listen, don’t ask!
Congratulations to our client, P&O Ferries!
We are thrilled to read that our client, P&O Ferries, has ranked 20th out of 250 UK companies in The Customer Satisfaction Index 2018. Congratulations!
How does our text analytics machine, that has been taught automated rules, understand whether the phrase “barely audible” is a positive or a negative?
Exciting developments within Feedback Ferret to further improve client experience
We are excited to announce changes to our internal processes that will help improve our clients’ experience.
Word Clouds – a valuable insight tool or load of hot air?
Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.
Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10
Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.
Customer experience: how to avoid Paralysis by Analysis
In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.
Customer feedback guides product development decisions
Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.
Feedback Ferret video catapults agency to awards shortlist
We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.
Text analytics and the human touch
What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.