Blogs - 2/13 - Feedback Ferret
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News & Blog

Welcome to Ferret World: our news, blogs & opinions

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steering back on course Is your customer feedback programme being knocked off-course?

Sometimes, things don’t go according to plan. Is your customer feedback programme delivering the results you expected? If not, find out why.

perfect survey Research proves short, open-ended customer surveys work

Find out about our research that proves short, open ended surveys generate better responses.

customer experience Customer experience: how not to handle Hot Alerts

This brilliantly simple blog sends out a clear message about customer experience – if you don’t want to listen, don’t ask!

P&O Ferries case study Congratulations to our client, P&O Ferries!

We are thrilled to read that our client, P&O Ferries, has ranked 20th out of 250 UK companies in The Customer Satisfaction Index 2018. Congratulations!

barely audbile Barely Audible

How does our text analytics machine, that has been taught automated rules, understand whether the phrase “barely audible” is a positive or a negative?

Exciting developments within Feedback Ferret to further improve client experience

We are excited to announce changes to our internal processes that will help improve our clients’ experience.

word cloud Word Clouds – a valuable insight tool or load of hot air?

Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.

National Customer Service week Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10

Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.

Customer experience: how to avoid Paralysis by Analysis

In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.

Customer feedback guides product development decisions

Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.

Feedback Ferret video catapults agency to awards shortlist

We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.

text analysis Text analytics and the human touch

What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.


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