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What’s the difference between surveys and feedback forms?
Understand the difference between a traditional ‘survey’ and a ‘customer feedback form’ and decide what’s right for your business. Find out more.
When is a happy customer not a happy customer?
Your happiest customers may rate you 10/10 but don’t ignore their negative feedback comments. They are gold dust!
Feedback Ferret client, Infiniti, tops the J.D. Power CSI!
Huge, Ferrety CONGRATULATIONS to our client, Infiniti, who now ranks #1 in the 2018 US J.D. Power Customer Service Index among luxury brands. Find out more.
Identifying the straw that breaks the camel’s back
Is your organisation able to identify those moments that push a customer over the edge? You know, the straws that break the camel’s back? Find out more.
Is your customer feedback programme being knocked off-course?
Sometimes, things don’t go according to plan. Is your customer feedback programme delivering the results you expected? If not, find out why.
Research proves short, open-ended customer surveys work
Find out about our research that proves short, open ended surveys generate better responses.
Customer experience: how not to handle Hot Alerts
This brilliantly simple blog sends out a clear message about customer experience – if you don’t want to listen, don’t ask!
Congratulations to our client, P&O Ferries!
We are thrilled to read that our client, P&O Ferries, has ranked 20th out of 250 UK companies in The Customer Satisfaction Index 2018. Congratulations!
How does our text analytics machine, that has been taught automated rules, understand whether the phrase “barely audible” is a positive or a negative?
Exciting developments within Feedback Ferret to further improve client experience
We are excited to announce changes to our internal processes that will help improve our clients’ experience.
Word Clouds – a valuable insight tool or load of hot air?
Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.
Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10
Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.