Our mantra is quite simply “use feedback to improve customer experience”. It’s now our turn to practice what we preach and use feedback we have received to improve the Ferret client experience. Change is on its way!
We are continually striving to improve the service that we provide and are excited to announce changes to our internal processes that will help improve communication and transparency for our clients.
Feedback Ferret has adopted and embraced ‘Agile Project Management’ to drive our development process. This is a company-wide transformation and, after ironing out the process internally for several months now, we are keen to introduce you to the new way of working and the benefits it will bring in 2018.
What is Agile?
Agile is a time boxed, iterative approach to product development that builds software incrementally. It advocates adaptive planning, evolutionary development, early delivery, and continuous improvement, and it encourages rapid and flexible response to change.
It works by breaking features and functionality down into little pieces called user stories, which are then sized, prioritized, and continuously delivered within short, two week cycles called ‘sprints’. By starting with small requirements and adding to them incrementally over time, the features can be continually refined and tweaked over project lifecycles.
How will this affect our clients in 2018?
What would we like from our clients?
Of course, not all work can be planned in advance. First line support and bug fixes will continue to honour the SLA’s we have in place.
We’re looking forward to rolling the new Agile process out across all clients in the coming weeks and our Sales and Client Service teams will ensure you are kept fully informed of progress. If you have any specific questions relating to the process, please contact our Agile Project Manager, Kevin Francis – email@example.com
Mark Spicer, Technical Director & Piers Alington, Managing Director