I have read and agree to theTerms and Conditions
The awesomeness of the Feedback Ferret Lexicon
Find out how awesome our text analytics engine is – how many ways can the Feedback Ferret Lexicon interpret the words “Good”?
The perils of rewarding staff on scores
Surveys should tell you how well you are meeting the needs of your customers but in reality, a lot of surveys are only used to reward staff performance.
Customer Feedback: Hear it straight from the horse’s mouth
Allow your customers to tell you what’s important to them. Don’t put words into their mouths based on what is important to the business!
The true value of negative customer feedback
Is negative customer feedback a bad thing? Turn the negative to positive and keep them following your brand. Hug the cactus.
Customers are for life, not just for Christmas
Looking back on your business in 2018, do you REALLY know your customers? Do you really know WHY they purchase from you? Have you ever ASKED them?
WestJet Christmas Miracle – a priceless customer experience
The Christmas customer experience demonstrated by WestJet back in 2013 is still one of the best we’ve ever seen. Watch it again!
Have your customer feedback cake & eat it!
Customer feedback surveys often focus on key KPIs rather than customer experience. Find out how you can focus on both and still get all the insight you’ll ever need.
Make decisions faster – use Text Analytics!
Have you ever wanted a Focus Group at your finger tips? Use Text Analytics. Find out how we can help you make faster strategic decisions.
Use atonement to transform your customer experience
Sometimes it is the little things that make the difference. Find out how you can use the little things to win customers over.
Finding out the unknown unknowns from your customer feedback
It doesn’t matter how much customer feedback you collect, a good text analysis engine will discover all the unknown unknowns within it.
Customer feedback surveys: We’ve always done it that way!
Are you churning out the same customer feedback surveys, not daring to change for fear of comparing apples and pears? It’s time to take a leap of faith.
Is your customer feedback process fit for purpose (unlike the teapot)?
Have you ever stood in your customers’ shoes and assessed your own customer feedback process? If not, read on.