Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.
When a customer doesn’t feel valued, they vote with their wallet. And while my wallet is undoubtedly happier now, this giant of the retail world needs to sit up and start listening.
The introduction of Tableau has taken Feedback Ferret’s analysis capabilities to a new level. Our clients are now benefiting from the additional array of visualisations with which data can now be presented.
You would be surprised how delighted unhappy customers can be when they actually receive a response to a complaint. Too many organisations take too long to respond or simply ignore them totally.
Though a customer’s feedback may not be helpful or actionable, it does not mean an organization should not at least tune in to the voice of their customer.
Uncover what’s really driving your customer loyalty, scores and sentiment, and focus your efforts where it will make the biggest difference to your bottom line.