News & Blog

Your happiest customers may rate you 10/10 but don’t ignore their negative feedback comments. They are gold dust!

Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.

Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.

How can impact analysis really help a business? Read how we helped our client focus their efforts where it really mattered.

Are insights being drawn from your VoC data? And are these insights being acted upon to improve the overall customer experience?

Find out how ExtraCare is already taken action on the customer feedback received within the first few weeks of their pilot programme.

An interesting comment about scoring systems which we found totally priceless.

When a customer doesn’t feel valued, they vote with their wallet. And while my wallet is undoubtedly happier now, this giant of the retail world needs to sit up and start listening.

The introduction of Tableau has taken Feedback Ferret’s analysis capabilities to a new level. Our clients are now benefiting from the additional array of visualisations with which data can now be presented.

You would be surprised how delighted unhappy customers can be when they actually receive a response to a complaint. Too many organisations take too long to respond or simply ignore them totally.

Though a customer’s feedback may not be helpful or actionable, it does not mean an organization should not at least tune in to the voice of their customer.

Uncover what’s really driving your customer loyalty, scores and sentiment, and focus your efforts where it will make the biggest difference to your bottom line.