Company Archives - Feedback Ferret
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News & Blog

Welcome to Ferret World: our news, blogs & opinions


Find the CX needles in your haystack at Travel Technology Europe 2020

We’ll be at TTE 2020 to showcase our Complete Customer Experience Solution. Come and find us on stand T44 and hear our CEO speak on both days of the show.

improve customer experience Improve customer experience using your front-line staff

Improve customer experience by using your front-line staff as your “research team”. Find out how.

Feedback Ferret client, Infiniti, tops the J.D. Power CSI!

Huge, Ferrety CONGRATULATIONS to our client, Infiniti, who now ranks #1 in the 2018 US J.D. Power Customer Service Index among luxury brands. Find out more.

Exciting developments within Feedback Ferret to further improve client experience

We are excited to announce changes to our internal processes that will help improve our clients’ experience.

National Customer Service week Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10

Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.

Customer feedback guides product development decisions

Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.

Feedback Ferret video catapults agency to awards shortlist

We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.

text analysis Text analytics and the human touch

What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.

Alzheimer's Society We have a new Ferret Fan!

Find out how Feedback Ferret is helping Alzheimer’s Society maximise their income & supporters and make better informed investment decisions.

customer insight Festivals & Events – a guide to getting the customer insight you need

Consider using the latest technology to get customer insight from your event, improve the experience, drive loyalty and increase your bottom line. Find out more.

The Times logo Feedback Ferret features in The Times business report

Find out how not to annoy your customers with long tedious surveys in today’s specialist business report in The Times.

Jason Cranswick Feedback Ferret client, Jardine Motors Group, wins Excellence in Customer Service award

Find out how Jardine Motors Group picks up top industry award for Excellence in Customer Service.

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