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Improve customer experience using your front-line staff
Improve customer experience by using your front-line staff as your “research team”. Find out how.
Feedback Ferret client, Infiniti, tops the J.D. Power CSI!
Huge, Ferrety CONGRATULATIONS to our client, Infiniti, who now ranks #1 in the 2018 US J.D. Power Customer Service Index among luxury brands. Find out more.
Exciting developments within Feedback Ferret to further improve client experience
We are excited to announce changes to our internal processes that will help improve our clients’ experience.
Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10
Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.
Customer feedback guides product development decisions
Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.
Feedback Ferret video catapults agency to awards shortlist
We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.
Text analytics and the human touch
What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.
We have a new Ferret Fan!
Find out how Feedback Ferret is helping Alzheimer’s Society maximise their income & supporters and make better informed investment decisions.
Festivals & Events – a guide to getting the customer insight you need
Consider using the latest technology to get customer insight from your event, improve the experience, drive loyalty and increase your bottom line. Find out more.
Feedback Ferret features in The Times business report
Find out how not to annoy your customers with long tedious surveys in today’s specialist business report in The Times.
Feedback Ferret client, Jardine Motors Group, wins Excellence in Customer Service award
Find out how Jardine Motors Group picks up top industry award for Excellence in Customer Service.
Forrester’s CX Europe 2016
A huge thank you to everyone who visited Feedback Ferret at Forrester’s CX Europe 2016. Check out the photo!