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Customer experience: How to avoid Paralysis by Analysis

In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.

What's beefing you?

How to make customers complain more - and why this is good for business!

Add value, don't cut costs

As a deep recession looms, costs will be cut and confidence in the economy is low. But think twice before cutting the Voice of Customer programme! It could just help you.

Don't ask if you won't listen

This brilliantly simple blog sends out a clear message about customer experience – if you don’t want to listen, don’t ask!

Finding out the unknown unknowns

It doesn’t matter how much customer feedback you collect, a good text analysis engine will discover all the unknown unknowns within it.

Closing the loop with your customers is critical

Ever thought about turning a complaint into a sales opportunity? Does your organisation take too long to respond to complaints or even ignore them totally?

Are you ready to leap into the brave new world of customer feedback?

Is this "brave new world" one you should take a step into? The words our clients say all too often are “why didn’t we do this sooner?”

"Pint for a Pint" promotion leads to more donations

By listening to customer feedback, the South African National Blood Service has attracted more donors.

Correct interpretation is key to text analytics

What have 6 blind men and an elephant got to do with text analytics?

Excellence in Customer Service award

Congratulations to our client, Jardine Motors Group, who picked up a top industry award for Excellence in Customer Service.

“You Said, We Did!”

With their dedicated promotion "You Said, We Did", ExtraCare takes action on the customer feedback received.

We talk Perfect Surveys in The Times

Don't annoy your customers with long tedious surveys! Read more in the specialist business report in The Times.