Can you afford to miss comments on health conditions in your residents’ feedback?

Are Housing Associations really doing everything they can to protect and support their residents?

Resident Feedback – can your organisation afford to overlook it?

We are now in a phase of greater political, regulatory and public agreement that resident and community engagement is the right thing to do.

Feedback Ferret shares insights on how housing associations can improve customer engagement and deal with resident feedback efficiently

How can Feedback Ferret help housing associations meet their Social Housing White Paper obligations in regard to customer engagement?

One Manchester joins Feedback Ferret to process its customer feedback data

Feedback Ferret, welcomes One Manchester to our growing list of housing sector clients.

Thinking about building your own in-house text analytics system? Here are some possible pitfalls to consider.

Building your own in-house text analytics can be more difficult than you think.

How adhering to the Housing Health & Safety Ratings System is easier than ever

We are delighted to announce the exciting launch of our Housing Health and Safety text analytics solution.

Making your call centre more efficient using customer feedback

With so many call centre agents working from home, how do you measure their performance and improve the efficiency of your call centre?

What's beefing you?

How to make customers complain more - and why this is good for business!

Improve customer experience using your front-line staff

Improve customer experience by using your front-line staff as your “research team”.

Customer experience: How to avoid Paralysis by Analysis

In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.

When is a dog a dog? When is cool cool?

Considering using text analytics to analyse customer comments? Make sure the solution you choose can distinguish between a dog & a dog, and cool & cool.

Are you ready to leap into the brave new world of customer feedback?

Is this "brave new world" one you should take a step into? The words our clients say all too often are “why didn’t we do this sooner?”