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Don't ask if you won't listen

This brilliantly simple blog sends out a clear message about customer experience – if you don’t want to listen, don’t ask!

Finding out the unknown unknowns

It doesn’t matter how much customer feedback you collect, a good text analysis engine will discover all the unknown unknowns within it.

Closing the loop with your customers is critical

Ever thought about turning a complaint into a sales opportunity? Does your organisation take too long to respond to complaints or even ignore them totally?

"Pint for a Pint" promotion leads to more donations

By listening to customer feedback, the South African National Blood Service has attracted more donors.

Correct interpretation is key to text analytics

What have 6 blind men and an elephant got to do with text analytics?

Excellence in Customer Service award

Congratulations to our client, Jardine Motors Group, who picked up a top industry award for Excellence in Customer Service.

“You Said, We Did!”

With their dedicated promotion "You Said, We Did", ExtraCare takes action on the customer feedback received.

We talk Perfect Surveys in The Times

Don't annoy your customers with long tedious surveys! Read more in the specialist business report in The Times.

Metropolitan Police use us to help improve customer experience

Find out how Feedback Ferret is playing a pivotal role in helping the Metropolitan Police improve customer experience.

Text Analytics and The Human Touch

What do self-drive cars and text analytics have in common? They both need the human touch. Find out why.

Customer feedback drives product development

Unsure whether better quality seats were needed for their vehicle, our client turned to customer feedback to find out what customers wanted.

Word Clouds – valuable insight tool or just hot air? 

We’re often asked about them – do we do them? How useful are they? Find out why we don’t hold this trendy data visualisation tool in high regard.