Don’t miss the moment to resolve your customer feedback issues

To resolve issues in a timely fashion, customer feedback comments must be analysed quickly.

Have you ever wanted to ask your customers a question after the survey results have come in?

Perhaps there's a new situation or you have changed something about your service and you want to know how customers feel about it.

Feedback Ferret form a partnership with Housing Quality Network

With tenant satisfaction top of the list of housing priorities, HQN are delighted to announce a new partnership with text analytics company Feedback Ferret.

Adopt a zero-tolerance approach to damp and mould with text analytics

A report from the Housing Ombudsman Service, discusses how damp and mould causes considerable distress and has an adverse effect on health and mental well-being of residents

Can you afford to miss comments on health conditions in your residents’ feedback?

Are Housing Associations really doing everything they can to protect and support their residents?

Resident Feedback – can your organisation afford to overlook it?

We are now in a phase of greater political, regulatory and public agreement that resident and community engagement is the right thing to do.

Feedback Ferret shares insights on how housing associations can improve customer engagement and deal with resident feedback efficiently

How can Feedback Ferret help housing associations meet their Social Housing White Paper obligations in regard to customer engagement?

One Manchester joins Feedback Ferret to process its customer feedback data

Feedback Ferret, welcomes One Manchester to our growing list of housing sector clients.

Thinking about building your own in-house text analytics system? Here are some possible pitfalls to consider.

Building your own in-house text analytics can be more difficult than you think.

How adhering to the Housing Health & Safety Ratings System is easier than ever

We are delighted to announce the exciting launch of our Housing Health and Safety text analytics solution.

Making your call centre more efficient using customer feedback

With so many call centre agents working from home, how do you measure their performance and improve the efficiency of your call centre?

What's beefing you?

How to make customers complain more - and why this is good for business!