Industry Brochures - Feedback Ferret
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Industry Brochures

Surveys

AUTOMOTIVE

Automotive Brochure

“Gone are the days when product quality alone is sufficient to win over and keep customers loyal. Feedback Ferret is a vital tool in helping deliver an excellent customer experience throughout the world.”

Mike Sopp, Head of Service Engineering and Aftersales, McLaren Automotive

Automotive case studies

Our Automotive clients include: 

General Motors  –  Nissan  –  Infiniti  –    BMW  –  Audi  –  Kia  –  McLaren Automotive  –  Jardine Motors  –  MINI – Hyundai – Volvo

(click to read case studies or download the PDF above)

LEISURE & HOSPITALITY

Leisure Brochure

“By listening and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities on specific sites, better equipped our accommodation according to customer needs and improved our staff training. The benefits of the programme are very clear to see.”

James Turner, Eurocamp

Leisure case studies

Our Leisure & Hospitality clients include: 

EurocampP&O FerriesSilverstoneSter KinekorTwo Oceans AquariumPlanet FitnessNuMetro Cinemas – Dream Hotels & Resorts – Titan Travel – HGEM

(click to read case studies or download the PDF above)

SERVICES

Services Brochure

“The Ferret has helped us improve customer satisfaction by highlighting weaknesses in the way we handle complaints. We can talk to unhappy customers and resolve their issues before they escalate to Ombudsman level. Ombudsman cases cost $2,000+ each to fight but we know that Feedback Ferret has already helped us reduce these costs and increase our customer satisfaction levels.”

Tom Caley, Origin Energy

Services case studies

Our Services clients include: 

Barratt Developments – Belron – Berkeley Homes – DaisyExtraCare – Guinness Trust – Kier Construction – Met PoliceAlzheimers Society – One Housing – Origin EnergyReAssureSANBSUniversity of Witwatersand

(click to read case studies or download the PDF above)