We offer a Customer Feedback Solution for Housing Associations and Home Builders of all sizes to help drive customer satisfaction:
Prioritise your investments
Dig deep and uncover what really matters to customers, so you can better focus your improvement efforts – be it improving developments, enhancing surroundings, upgrading security systems, improving administration processes, communications or staff training.
Save money by contacting customers who mention legal action in their feedback and resolve the issues before legal advisors become involved. We enable you to react immediately to anyone who mentions lemon law, safety concerns, and threats of legal action.
Protect your reputation
Get notified immediately when a tenant, leaseholder or homeowner gives very negative feedback or when there is a threat to your reputation (e.g. legal threats, theft, fraud, ombudsman, harassment, etc.) Take action immediately and show customers that you are listening, and that you do care!
Make sense of customer comments
Using powerful text analytics, we make sense of what your tenants, leaseholders or homeowners are saying. No more manual reading or coding of comments – or worse yet, ignoring them!
Reduce average call times and improve first call resolution in your call centres
Identify which agents are underperforming and understand which processes irk your customers. Quickly carry out training, or review your processes to realign them with customer expectations.