Reaching people on the right channel at the right moment has never been more important. Ideally, feedback can be captured at any touch-point, at any time; giving you more insight, more often.
Feedback Ferret can use text analytics to analyse your existing customer comments, or can gather feedback from any of the following channels:
Email / Web Surveys
Tablets and Kiosks
Online Reviews & Social Media
IVR Telephone Surveys and Voicemail
Voice of Employee
If you’d like to discuss your requirements with our team, please contact us: