Collect & combine feedback
Reaching people on the right channel at the right moment has never been more important. Ideally, feedback can be captured at any touch-point, at any time; giving you more insight, more often.
We consolidate your customer feedback it into a single reporting platform using automated data feeds. This enables you to analyse all your feedback from any source in one place.
We gather customer feedback comments from your existing surveys from any of the following channels:
In addition, Feedback Ferret can combine the feedback data with other customer data that you supply, such as customer profiles, transactions, marketing contact histories, product ownership, etc. This will enhance the analysis and reporting of your customer opinions.
Feedback Ferret works WITH you to ensure the data we analyse is seamlessly integrated into your systems. Feedback Ferret can handle most data formats including text/csv files, HTML, XML, Excel, Word, Access, SMS text, RSS feeds. You name it, we can process it! Where appropriate, Feedback Ferret technical consultants will work with you and your technical teams to extract the right data from your internal systems.
To find out more about Data Integration, please click HERE.
Feedback Ferret works with international clients who have customers in different countries and require multi-lingual solutions for their customer feedback programmes. We provide full translation facilities for clients – all comments are translated into English before being analysed. Both the original comments and the translated versions can be viewed in our dashboard.
If you’d like to discuss your requirements with our team, please contact us: