Our Analytics Dashboard and other reporting tools empower you and your front-line people with the insight from customer feedback that you need.
Use it to take proactive action to improve customer satisfaction, loyalty and business performance.
All our tools are very easy to use and enable you to drill down as deep as you want into the results.
Our Dashboard is a web-based data exploration tool which enables interrogation and browsing of the text analysis results. This is primarily an HQ tool designed for insight workers and management.
Topics, sentiment and emotions can all be viewed in conjunction with the full range of structured data associated with the customer feedback (e.g. survey scores and survey attributes, linked financial information or other customer profile data from your CRM tool).
Users are able to view the results in a variety of pre-formatted data visualisations. They can rank, filter, slice and dice the data to understand the impact on satisfaction and loyalty and drill through to the underlying comments from any data point.
Within our Analytics Dashboard, Impact Analysis modelling is carried out on the topics to provide predictive weighting scores that indicate how influential each topic is in driving customer satisfaction and loyalty, from a negative and positive perspective.
In addition to the Analytics Dashboard, we can configure Custom Reports to meet your needs. These do not just focus on the text analytics findings, but report on any of the data that we hold for you.
Our aim is to help you understand why customers rate you the way they do, the reasons behind their scores, and how can you gain quick insight into what the business can do to drive continuous improvements.
If you have your own analyst resources, we can supply you with the categorised results for you to run your own analysis and interrogations.
Your data can be automatically exported to your corporate CRM or any other reporting system. This enables you to link business intelligence tools to online database for real time analysis and reporting.
If you have high volumes of customer feedback but insufficient internal resources to analyse it, we can help. Our analysts work with you to understand your business and its goals. We can work either inside your organisation or remotely, in partnership with you and your customer experience team. They will show you where to focus your efforts and how to improve your business performance.
If you’d like to discuss your requirements with our team, please: