Client Support & Advice
“Feedback Ferret’s ‘best practice’ advice and support have been invaluable and I can’t wait to see what we can achieve in conjunction with them in the future.”
Jenny Lorimer, P&O Ferries
From the outset, we work closely with you to understand your business, its aims and capabilities.
Our Analysts can work either inside your organisation or remotely, in partnership with you and your customer experience team. They will highlight areas to focus your efforts and improve your business performance.
Your Account Manager will ensure you are kept informed about best practices, will advise you on how to generate the best quality feedback and will proactively share valuable insights that we uncover from your feedback. We carry out regular business reviews and share other case studies that may be relevant.
Our success is your success!
Please get in touch to have an informal chat and find out how we can help: