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From the outset, we work closely with you to understand your business, its aims and capabilities.
Your Account Manager will ensure you are kept informed about best practices, will advise you on how to generate the best quality feedback and will proactively share valuable insights that we uncover from your feedback. We carry out regular business reviews and share other case studies that may be relevant.
We organise workshops for all those involved in your feedback programme to ensure everyone has a sound understanding of the information available through the reporting tools.
During the on-boarding process, our Program Delivery team gathers thorough and detailed requirements which set stable foundations for the project. The business requirements (project plan, technical/data requirements and the scope of execution) are all documented and agreed.
Implementation of the project will then be broken down into smaller tasks, which will be built iteratively, tested and signed off by you, the client.
Ongoing account management will consist of several methods of communication:
● Weekly status meetings which provide every project with optimum transparency and control.
● Ad hoc ‘first line support’ requests will be handled by our project team who are available during work hours to answer any questions you may have.
● Quarterly strategy meetings are scheduled to review project progress for the last quarter, discuss plans for the next quarter and also suggest where additional value can be provided.
Our success is your success!
If you’d like to find out more, please:
Feedback Ferret first started in 1998, analysing open-ended customer feedback at a level that had never been possible before. Year on year, we have painstakingly tweaked and improved our capabilities and evolved Feedback Ferret to create a Complete Customer Experience Solution. With success stories that include some of the world’s largest brands, we have grown into customer feedback and text analytics experts.
