Case Studies - Feedback Ferret
Download PDF

Case Studies of our global clients

Surveys

Automotive

Automotive case studies

Leisure

Leisure case studies

Services

Services case studies

Retail

Retail case studies

Click on the images above to download all industry-specific case studies or scroll below to read individual stories.

Daisy case study

DAISY
C-Sat scores soar from 3/10 to 9/10

Photo taken in Amboseli National Park. Walking an elephant with a bird on its back.

TITAN TRAVEL
Helping Product Managers maintain the highest standards of quality

Alzheimers 320x240

ALZHEIMER’S SOCIETY
Using feedback to better engage it’s supporters

Nissan case study

NISSAN
Climbs the J.D. Power Index faster than any other manufacturer

Eurocamp case study

EUROCAMP
Increase re-bookings rate and save £ millions in capital expenditure and operational costs

P&O Ferries case study

P&O FERRIES
Unlock the reasons behind the scores

McLaren case study

MCLAREN
Feedback Ferret is a vital tool in helping to deliver an excellent customer experience

Origin case study

ORIGIN ENERGY
Reduce Ombudsman administration charges by $250,000 in 12 months

Jardine case study

JARDINE MOTORS GROUP
Partners with Feedback Ferret to make the difference

BMW case study

BMW
Survey response rates increase by 20% thanks to new, shorter surveys

Barratt case study

BARRATT DEVELOPMENTS
Impact Analysis enables prioritisation of corrective actions

General Motors case study

GENERAL MOTORS
Shorter surveys yield faster and more insightful customer feedback

Silverstone case study

SILVERSTONE
“Quantify the unquantifiable”

Dream Vacation Club case study

DREAM VACATION CLUB
Uses customer feedback to maintain high resort standards

ReAssure case study

REASSURE
45 second fall in average call times, f
irst call resolution improved by 55%, 5% improvement in satisfaction rating

ASDA case study

ASDA
Analysis of over 60 verbatim fields on surveys delivers fast insight

Morrisons case study

MORRISONS
Uncover the true reasons behind customer satisfaction

B&Q case study

B&Q
Empowering both store managers and HQ with actionable insight

Vodacom case study

VODACOM
Comments Boxes enable client to monitor customer complaint management

Argos case study

ARGOS
Shopper surveys provide insight into customer experience

SANBS case study

SANBS
“Pint For A Pint” promotion keeps blood donors coming back for more

NuMetro case study

NUMETRO
Pre-film experience is vastly improved after brothers listen to customer feedback