Case Studies


Seeing survey response rates increase by 20%

Jardine Motors

Partnering with Feedback Ferret to "make the difference"

Guinness Partnership

Reducing operational costs

P&O Ferries

Unlocking the reasons behind customer scores

Origin Energy

Reducing overheads by $250,000 in 12 months

Titan Travel

Using feedback to maintain the highest standards of quality


Increasing re-bookings rate and saving £ millions

General Motors

Focussing on resolving issues at dealer level

Alzheimer's Society

Improving the engagement of supporters


Quantifying the unquantifiable

Daisy Group

C-Sat score rising from 3/10 to 9/10


Enabling better monitoring of customer complaint management