December 2019 - Feedback Ferret
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Monthly Archives: December 2019

Welcome to Ferret World: our news, blogs & opinions


WestJet Christmas Miracle – a priceless customer experience

The Christmas customer experience demonstrated by WestJet back in 2013 is still one of the best we’ve ever seen. Watch it again!

Customers are for life, not just for Christmas

Looking back on your business in 2018, do you REALLY know your customers? Do you really know WHY they purchase from you? Have you ever ASKED them?