October 2019 - Feedback Ferret
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Monthly Archives: October 2019

Welcome to Ferret World: our news, blogs & opinions


Barely Audible & Best Buy

How does our text analytics machine, that has been taught automated rules, understand whether the phrases “barely audible” and “best buy” are positive or negative?

Customer experience: how to avoid Paralysis by Analysis

In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.