March 2019 - Feedback Ferret
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Monthly Archives: March 2019

Welcome to Ferret World: our news, blogs & opinions


The awesomeness of the Feedback Ferret Lexicon

Find out how awesome our text analytics engine is – how many ways can the Feedback Ferret Lexicon interpret the words “Good”?

The perils of rewarding staff on scores

Surveys should tell you how well you are meeting the needs of your customers but in reality, a lot of surveys are only used to reward staff performance.