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Feedback Ferret client, Infiniti, tops the J.D. Power CSI!
Huge, Ferrety CONGRATULATIONS to our client, Infiniti, who now ranks #1 in the 2018 US J.D. Power Customer Service Index among luxury brands. Find out more.
Identifying the straw that breaks the camel’s back
Is your organisation able to identify those moments that push a customer over the edge? You know, the straws that break the camel’s back? Find out more.
Is your customer feedback programme being knocked off-course?
Sometimes, things don’t go according to plan. Is your customer feedback programme delivering the results you expected? If not, find out why.