October 2017 - Feedback Ferret
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Monthly Archives: October 2017

Welcome to Ferret World: our news, blogs & opinions

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word cloud Word Clouds – a valuable insight tool or load of hot air?

Word clouds – we’re often asked about them – do we do them? how useful are they? etc. Find out why we don’t hold this trendy data visualisation tool in high regard.

National Customer Service week Feedback Ferret helps Daisy Group’s C-Sat score soar from 3/10 to 9/10

Congratulations to our client, Daisy Group, which has seen their C-Sat score rise from 3/10 to 9/10 as a result of implementing their VoC programme.

Customer experience: how to avoid Paralysis by Analysis

In a world full of information, it’s easy to forget about the customer experience. Don’t let “paralysis by analysis” take over.

Customer feedback guides product development decisions

Unsure whether better quality seats were needed for their vehicle, our client turned to us to dig deep and find out what customers wanted.

Feedback Ferret video catapults agency to awards shortlist

We are thrilled that our video has helped digital marketing agency, Generate UK, onto the shortlist at the Digital Entrepreneur Awards. Find out more.