October 2016 - Feedback Ferret
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Monthly Archives: October 2016

Welcome to Ferret World: our news, blogs & opinions


Customer experience: it’s all about the people (and the towel animals)

A positive customer experience is what creates loyalty and brand advocacy. Find out how towel animals in Mexico helped create a great holiday experience.

Tiny mozzarella balls spark customer feedback anguish

Giving constructive customer feedback on a take away pizza and salad should be a simple process. Not in this case! Find out what Sonia had to endure.