May 2016 - Feedback Ferret
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Monthly Archives: May 2016

Welcome to Ferret World: our news, blogs & opinions


‘Lose the will to live’ surveys

This email trail says it all about why you should avoid ‘lose the will to live’ surveys.

Brand new customer feedback programme for ExtraCare

In order to take a more strategic approach to functional areas such as maintenance, amenities and activities, a new programme has been devised in conjunction with Feedback Ferret.

Make filling in your customer feedback survey a positive experience for customers

Consumers want to do things quickly, so if retailers put as much effort into streamlining feedback channels as they do optimising their checkouts, everyone would be better off.