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The importance of data governance
“Big Data” used to be all the rage. Companies were scrambling to gather all their data in one place which is certainly a good idea…in theory. Once data was centrally housed,
7 Steps to Deliver Results and Increase Organizational Adoption
Article by Laura Balentyne . Speak to the experts at Feedback Ferret to understand how we can help with Customer Feedback analysis, reporting and gaining Customer Loyalty.
Ferret shows how to take action
Research shows that acting on information is by far the most challenging aspect of any Voice of Customer (VoC) Programme.