January 2015 - Feedback Ferret
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Monthly Archives: January 2015

Welcome to Ferret World: our news, blogs & opinions

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Building a strong Voice of Customer programme

Yes, it’s good to collect customer feedback – but don’t spend all your time collecting and analysing it – do something with it. What a great message that is and one that we at Feedback Ferret totally endorse.

Even monks take to social media

One monk’s recent experience with United Airlines made the news when, upon reaching a stalemate with the airline, the monk took the issue public out of sheer desperation.