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Building a strong Voice of Customer programme
Yes, it’s good to collect customer feedback – but don’t spend all your time collecting and analysing it – do something with it. What a great message that is and one that we at Feedback Ferret totally endorse.
Even monks take to social media
One monk’s recent experience with United Airlines made the news when, upon reaching a stalemate with the airline, the monk took the issue public out of sheer desperation.