August 2014 - Feedback Ferret
Download PDF

Monthly Archives: August 2014

Welcome to Ferret World: our news, blogs & opinions

consultancy2

Customer experience the old fashioned way

The selection of goods, price and shopping environment do play a role in buying decisions but there is nothing to beat some good old fashioned customer service to ensure customer loyalty.

Manage your customer experience with Feedback Ferret so that it never gets to this point

It seems a new trend is sweeping the internet – recording bad customer experiences and posting the video evidence online. Get ahead of the game and don’t suffer like Comcast did.

Responding to negative customer feedback – how NOT to do it

When a customer complains, the best policy is to listen, empathise and promise to take action. And then go and take the action you just promised!