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Find the nuggets of gold in your customer feedback
Is anyone listening to the feedback? It’s “like panning for gold”. And for those who fully embed their Voice of Customer programme fully into their organisations, there is always a good payback.
Do you need a dedicated Customer Feedback Management System?
We are often told that an organisation already has a good CRM system so why do they need to bother purchasing another tool for dealing with customer complaints and feedback? Find out more …