May 2013 - Feedback Ferret
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Monthly Archives: May 2013

Welcome to Ferret World: our news, blogs & opinions


Controlling your customer feedback

Structured feedback programs allow an organization to have some measure of control over their customers’ feedback. Positive commentary can be learned from and leveraged. Negative feedback can be managed to avoid having all dirty laundry aired for the world to see.

Let me give you my feedback…please?

If you let them, your customers will tell you how to meet their needs, how to get better and, most importantly, how to bring in more revenue. Your customers want to interact with you. Let them.