I suggested to the service receptionist that it would have been more convenient to be able to drop the car off the previous evening and have a post-box for the keys. “Yes”, she replied ” lots of our customers ask us for that”. So why don’t you do something about it?
McLaren Automotive has appointed Feedback Ferret to enable them to put Customer Experience Management at the heart of its operation. This reflects on McLaren’s ambition to deliver unparalleled levels of customer service alongside the technical excellence of its cars.