Feedback Ferret: Text Analytics

Find out what really drives your customers' loyalty. Improve customer experience and increase revenue with our Feedback Management Solution.

What We Do & Why We Do It

How It Works

ASK. ANALYSE. ACT

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Problem Solver

Discover what really drives your customers' loyalty

Consolidate and make sense of all customer comments

Respond immediately to critical customer issues

Make giving feedback easy and compelling for your customers

“By listening and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities on specific sites, better equipped our accommodation according to customer needs and improved our staff training. The benefits of the programme are very clear to see throughout the organisation.”

James Turner, Eurocamp

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Case Studies

Guinness Partnership

Reducing operational costs

As a result of their feedback programme, Guinness Partnership has made cost savings on boilers and is reacting faster to safety issues. Find out more.

Titan Travel

Using feedback to maintain the highest standards of quality

Titan Travel has increased customer loyalty through better engagement with their customers and customer feedback helps with negotiations with suppliers. Find out more.

Alzheimer's Society

Improving the engagement of supporters

Read how Alzheimer's Society has used feedback to become much more responsive in making sure their supporter's needs are met through their events and processes.

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Blog

Closing the loop with your customers is critical

Ever thought about turning a complaint into a sales opportunity? Does your organisation take too long to respond to complaints or even ignore them totally?

Finding out the unknown unknowns

It doesn’t matter how much customer feedback you collect, a good text analysis engine will discover all the unknown unknowns within it.

Don't ask if you won't listen

This brilliantly simple blog sends out a clear message about customer experience – if you don’t want to listen, don’t ask!

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White Papers

Is Text Analytics The Right Solution For Your Organisation?

Is There Still A Need For Surveys In A World Full Of Reviews?

7 Ways To Unlock The True Value Of Your Customer Feedback

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Contact Us

Feedback Ferret first started in 1998, analysing open-ended customer feedback at a level that had never been possible before. Year on year, we have painstakingly tweaked and improved our capabilities and evolved Feedback Ferret to create a Complete Customer Experience Solution. With success stories that include some of the world’s largest brands, we have grown into customer feedback and text analytics experts.

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