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Find out what really drives your customers' loyalty. Improve customer experience and increase revenue with our Feedback Management Solution.

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Problem Solver

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Discover what really drives your customers' loyalty
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Consolidate and make sense of all customer comments
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Respond immediately to critical customer issues
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Make giving feedback easy and compelling for your customers

Case Studies

Guinness Partnership

Reducing operational costs

As a result of their feedback programme, Guinness Partnership has made cost savings on boilers and is reacting faster to safety issues. Find out more.

P&O Ferries

Unlocking the reasons behind customer scores

Thanks to their feedback programme, P&O Ferries are in the enviable position of being able to prioritise what actions will have the greatest impact on future revenues.

Jardine Motors

Partnering with Feedback Ferret to "make the difference"

As a result of their feedback programme, Jardine Motors identified a number of key areas for improvement including client communication and internal processes.

Blog

Making your call centre more efficient using customer feedback

With so many call centre agents working from home, how do you measure their performance and improve the efficiency of your call centre?

Unleash the Power of Customer Feedback

We're pleased to announce our CIH Virtual Ideas Lab on 8th December where we'll share best practices for driving CX improvements. The event is free to all in the Housing sector - sign up now!

Closing the loop with your customers is critical

Ever thought about turning a complaint into a sales opportunity? Does your organisation take too long to respond to complaints or even ignore them totally?

White Papers

Hot Alerts: the Lifeblood of any robust Customer Feedback Programme
Why Bother With Text Analytics And Does It Really Make A Difference?
The Perfect Survey (That Doesn't Annoy Your Customers)