Feedback Ferret: Text Analytics

Find out what really drives your customers' loyalty. Improve customer experience and increase revenue with our Feedback Management Solution.

What We Do & Why We Do It

How It Works

ASK. ANALYSE. ACT

our services

Problem Solver

Discover what really drives your customers' loyalty

Consolidate and make sense of all customer comments

Respond immediately to critical customer issues

Make giving feedback easy and compelling for your customers

“By listening and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities on specific sites, better equipped our accommodation according to customer needs and improved our staff training. The benefits of the programme are very clear to see throughout the organisation.”

James Turner, Eurocamp

read case study

Case Studies

Guinness Partnership

Reducing operational costs

As a result of their feedback programme, Guinness Partnership has made cost savings on boilers and is reacting faster to safety issues. Find out more.

Titan Travel

Using feedback to maintain the highest standards of quality

Titan Travel has increased customer loyalty through better engagement with their customers and customer feedback helps with negotiations with suppliers. Find out more.

Alzheimer's Society

Improving the engagement of supporters

Read how Alzheimer's Society has used feedback to become much more responsive in making sure their supporter's needs are met through their events and processes.

see all case studies

Blog

How would you rate 2020 and why?

Many organisations are wrapped up in measuring scores but without the reasons behind the scores, the scores are just numbers, nothing else.

What Customers REALLY Think Of The Challenger Banks

Which of the Challenger Banks ranks top for customer satisfaction and which are the poor performers?

Identifying that "moment" - the straw that breaks the camel’s back

Is your organisation able to identify those moments that push a customer over the edge? Hot Alerts ensure you never miss these clear defection signals.

see all blogs

White Papers

How Listening To Customer Feedback Is Critical To The Health Of Your Business

Is Text Analytics The Right Solution For Your Organisation?

Is There Still A Need For Surveys In A World Full Of Reviews?

see all white papers

Contact Us

Feedback Ferret first started in 1998, analysing open-ended customer feedback at a level that had never been possible before. Year on year, we have painstakingly tweaked and improved our capabilities and evolved Feedback Ferret to create a Complete Customer Experience Solution. With success stories that include some of the world’s largest brands, we have grown into customer feedback and text analytics experts.

website by