Feedback Ferret: Text Analytics

Find out what really drives your customers' loyalty. Improve customer experience and increase revenue with our Feedback Management Solution.

What We Do & Why We Do It

How It Works

ASK. ANALYSE. ACT

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Problem Solver

Discover what really drives your customers' loyalty

Consolidate and make sense of all customer comments

Respond immediately to critical customer issues

Make giving feedback easy and compelling for your customers

“By listening and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities on specific sites, better equipped our accommodation according to customer needs and improved our staff training. The benefits of the programme are very clear to see throughout the organisation.”

James Turner, Eurocamp

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Case Studies

Guinness Partnership

Reducing operational costs

As a result of their feedback programme, Guinness Partnership has made cost savings on boilers and is reacting faster to safety issues. Find out more.

P&O Ferries

Unlocking the reasons behind customer scores

Thanks to their feedback programme, P&O Ferries are in the enviable position of being able to prioritise what actions will have the greatest impact on future revenues.

Jardine Motors

Partnering with Feedback Ferret to "make the difference"

As a result of their feedback programme, Jardine Motors identified a number of key areas for improvement including client communication and internal processes.

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Blog

Making your call centre more efficient using customer feedback

With so many call centre agents working from home, how do you measure their performance and improve the efficiency of your call centre?

Unleash the Power of Customer Feedback

We're pleased to announce our CIH Virtual Ideas Lab on 8th December where we'll share best practices for driving CX improvements. The event is free to all in the Housing sector - sign up now!

Closing the loop with your customers is critical

Ever thought about turning a complaint into a sales opportunity? Does your organisation take too long to respond to complaints or even ignore them totally?

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White Papers

Hot Alerts: the Lifeblood of any robust Customer Feedback Programme

Why Bother With Text Analytics And Does It Really Make A Difference?

The Perfect Survey (That Doesn't Annoy Your Customers)

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Contact Us

Feedback Ferret first started in 1998, analysing open-ended customer feedback at a level that had never been possible before. Year on year, we have painstakingly tweaked and improved our capabilities and evolved Feedback Ferret to create a Complete Customer Experience Solution. With success stories that include some of the world’s largest brands, we have grown into customer feedback and text analytics experts.

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