We automatically gather all your customer feedback from any touchpoint, working with you on seamless data integration. All your feedback comments are consolidated from any customer satisfaction surveys you operate into a single reporting platform.
With over 20 years of development our powerful text analytic technology quickly and accurately identifies all the words, phrases and sentences in context from the feedback and reviews you receive and categorises them by topics tailored for your business.
Automated alerts are the lifeblood of any Customer Experience Reporting. Red flag alerts enable you to troubleshoot issues before they escalate. Green flag alerts help build emotional loyalty. Contact requests means you never miss an urgent customer request.
Delivering real value to your customer experience programme our team of experts will seek to understand your business. Our fully managed service means we do ALL the coding and data management which saves you time and resource. You simply receive the results.
The dashboard tool is designed for all levels of users, from people who need simple reports through to data analysts. You can select filters to focus on date range, specific business areas, geographical zones, or employees. Then drill down into the actual comments and take action where necessary to improve customer satisfaction.