“By listening and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities on specific sites, better equipped our accommodation according to customer needs and improved our staff training. The benefits of the programme are very clear to see throughout the organisation.”
As a result of their feedback programme, Guinness Partnership has made cost savings on boilers and is reacting faster to safety issues. Find out more.
P&O Ferries
Unlocking the reasons behind customer scores
Thanks to their feedback programme, P&O Ferries are in the enviable position of being able to prioritise what actions will have the greatest impact on future revenues.
Jardine Motors
Partnering with Feedback Ferret to "make the difference"
As a result of their feedback programme, Jardine Motors identified a number of key areas for improvement including client communication and internal processes.
We're delighted to announce we have just had our ISO 27001 (Information Security) certification renewed for a further 3 years.
Customers are for life, not just for Christmas
Looking back on your business over the past 12 months, do you REALLY know your customers? Do you REALLY know WHY they purchase from you? Have you ever ASKED them?
Closing the loop with your customers is critical
Ever thought about turning a complaint into a sales opportunity? Does your organisation take too long to respond to complaints or even ignore them totally?