We consolidate multiple feedback sources to a single reporting and analysis platform. We can analyse feedback from your current channels, operate your feedback surveys for you and create a tailored customer engagement strategy bespoke to your company. You choose and we’ll tailor the programme accordingly.
Our automated text analytics engine achieves world-leading levels of accuracy. Our methods use humans for quality control and updating our lexicon. This means we consistently deliver superior results compared with machine learning and Natural Language Processing methods.
We do all the coding so we can customise our engagement strategy and solution for each client. We provide a complete, managed service saving you time and expense of coding yourself.
All our feedback programmes are fully customised for each client. They comprise industry and client specific reporting topics and all KPI reports are tailored to your requirements. You specify, we deliver.
We offer flexible data integration. We fit in with your systems and never demand that you fit in with ours.
There are no expensive installation or hardware costs associated with our solution.
With our “can do / will do” attitude, we can switch on new programmes very quickly so you can reap the rewards without delay.
Our team of friendly, flexible and resourceful account managers and analysts will support you every step of the way.