customers
Are the banks heading for another crisis?
by Piers Alington on March 9, 2011 at 11:58 am
Bankers have had a pretty bad rap in recent years. The economic crisis and the near daily outcry over overinflated bonuses have sent their stock – in the public eye at least – spiralling downwards. So it’s hardly surprising that… Read more...
Want Richard Branson’s success? Empower people to identify problems and fix them!
by Feedback Ferret on February 22, 2011 at 8:40 am
Another week and another article about how companies should focus on customer experience and really get inside the minds of their customers. The article in question comes from Virgin’s business guru himself Richard Branson: “So you have an idea for… Read more...
The mystery of mystery shopping
by Piers Alington on February 10, 2011 at 2:22 pm
Mary Portas, the celebrity-business-guru du jour was back on our TV screens last week with a new show – Secret Shopper. One company enjoying some unexpected success from the series is mystery shopper company Retail Eyes. The company told DIY… Read more...
London Underground spends £1.3m on mystery shoppers
by Piers Alington on February 7, 2011 at 10:30 am
If you are a London resident, you might have seen this in this week’s Evening Standard: “It comes as a shock to learn that Transport for London spent £1.3 million last year on consultants who sent “mystery passengers” on to… Read more...
