Unlike many providers, we can either analyse feedback comments from your existing customer satisfaction surveys or we can set up and operate your customer feedback surveys for you. It’s your choice.
If you want us to set up your surveys, you can decide what questions to ask. Our experience has shown that customer satisfaction surveys that focus on one rating score (followed by open-ended commentary) allow customers to offer insights you may otherwise miss.
Below is an example of our “perfect customer feedback survey” – one ratings question and a “tell us why” question. Short, concise and a customer satisfaction survey that will give you all the insight you will ever need.
Ask less to get more.