“As a result of the information Feedback Ferret provides us with, we have already identified several areas of the business we need to improve upon. We are taking corrective action to deal with these and are looking forward to seeing an improvement in our bottom line as a result.
Roger Watson, Daisy
“The Ferret has helped us improve customer satisfaction by highlighting weaknesses in the way we handle complaints. We can talk to unhappy customers and resolve their issues before they escalate to Ombudsman level. Ombudsman cases cost $2,000+ each to fight but we know that Feedback Ferret has already helped us reduce these costs and increase our customer satisfaction levels.”
Tom Caley, Origin Energy
To find out more about how to improve customer service and customer experience, download our Services Brochure and Services Case Studies by clicking on the images below: