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Privacy & Cookie Policy

Privacy matters but it can be confusing. This page explains our approach to privacy on feedbackferret.com and how it affects you.

For the purpose of the Data Protection Act, the data controller is Feedback Ferret Limited, Crosby House, Meadowbank, Furlong Road, Bourne End, Buckinghamshire  SL8 5AJ United Kingdom, referred to as “we” or “us” in this policy.

Short version

We use cookies to collect anonymous statistics about your visit, like which of our pages you viewed. We collect anonymous statistics about your visit, like which of our pages you viewed.

Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.

If you sign up with us we take great care to keep your information safe and we’ll never share it with others without your express permission.

We never share your data with 3rd parties except to help us deliver our own services.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies.

Measuring our visitors

We measure visitors to our website using tools such as Google Analytics. These tools use analytical cookies to record what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

If you contact us

When you contact us we will record specific personal information about you, such as your name and email address. We may also collect and store information about your use of our website to help improve our website in the future.

Emails

We may send you email newsletters. You have the ability to opt out of any future communications at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy/cookie policy.

Security

We take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

  • Use of SSL encryption for sensitive data
  • Hardware stored in secured data centres behind firewalls
  • All access to information restricted by password and/or secure key
  • Restrictions to what information can be accessed via any location

Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Updates to this policy

We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version.

Any questions? 

If you have any questions about this privacy policy or your personal data, please write to us by email to info@feedbackferret.com or by post to Feedback Ferret Limited, Crosby House, Meadowbank, Furlong Road, Bourne End, Buckinghamshire  SL8 5AJ.