With well over 25 years of experience, Business Systems is the UK’s largest independent provider of Call Recording and Workforce Optimisation solutions, representing some of the most recognized global innovators in the industry. Business Systems supports organisations with critical phone-based interactions, ensuring high levels of service quality and customer satisfaction.
TrackBack provides a unique lead management reporting platform for communications between automotive dealers and their customers.
Audio and verbatim comment from the TrackBack platform is analysed by Feedback Ferret’s text analysis engine.
Feed It Back is the only customer feedback system to combine your hotel, restaurant or pub guests’ feedback with live EPOS transaction data about their visit: what they bought, their spend, who served them and more. Combining Feed it Back’s survey tools with Feedback Ferret’s Text Analysis makes a powerful and innovative solution for this sector.
SDL provide language translation solutions for Feedback Ferret when complex translations by humans are required.
VoxSciences’ VERBS (Virtual Engine for Recognition of Basic Speech) engine converts voice messages into text messages and delivers them either as an email, SMS or via an API interface. These transcription services are used by Feedback Ferret when clients require audio feedback to be analysed.