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News & Blog

Welcome to Ferret World: our news, blogs & opinions

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Data is worthless without action

Are insights being drawn from your VoC data? And are these insights being acted upon to improve the overall customer experience?

Feedback Ferret features in The Times business report

Find out how not to annoy your customers with long tedious surveys in today’s specialist business report in The Times.

Feedback Ferret client, Jardine Motors Group, wins Excellence in Customer Service award

Find out how Jardine Motors Group picks up top industry award for Excellence in Customer Service.

Elephants and text analytics? It’s all about correct interpretation …

What have 6 blind men and an elephant got to do with text analytics? Click here to find out.

Hotel creates a WOW customer experience for guest with a sense of humour

Find out what happened when a Facebook friend recently enjoyed a WOW moment courtesy of the Grand Hotel in Brighton.

Let the Ferret loose on your Big Data

Feedback Ferret has been proven to deliver consistently better results than Natural Language Processing, both for topic extraction and contextually correct sentiment scoring. This is important, as you need to be able to rely on what the reporting tool is telling you.

Automotive World Congress sponsored by Feedback Ferret

Come and visit us at the Congress and find out how we help global automotive organizations like GM, Nissan, BMW & McLaren improve their customer experience.

When is a dog a dog? When is cool cool?

Considering using text analytics to understand Voice of Customer comments? Make sure the solution you choose can distinguish between a dog & a dog, and cool & cool. Curious?

Forrester’s CX Europe 2016

A huge thank you to everyone who visited Feedback Ferret at Forrester’s CX Europe 2016. Check out the photo!

A customer experience that left my blood boiling

Why do our customer experiences with some of our biggest multi national organisations often leave us in a state of total frustration?

Customer Engagement Summit 2016

A very ferrety thank you to everyone who visited us at the Customer Engagement Summit 2016. Check out the photo!

Impact analysis in practice

How can impact analysis really help a business? Read how we helped our client focus their efforts where it really mattered.


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