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Improve customer experience for hospitality & leisure

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“By listening and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities on specific sites, better equipped our accommodation according to customer needs and improved our staff training. The benefits of the programme are very clear to see.”

James Turner, Eurocamp

“Feedback Ferret has given P&O Ferries the meaning behind its NPS. We can now quickly and easily identify exactly what our customers are telling us to improve, and what we need to do more of. Feedback Ferret’s ‘best practice’ advice and support have been invaluable and I can’t wait to see what we can achieve in conjunction with them in the future.”

Jenny Lorimar, P&O Ferries

To find out more about improving customer experience in the Leisure and Hospitality industries, please download our Brochure and Case Studies by clicking on the images below:


Ferret Paper

Leisure Brochure

Leisure Case Studies

Ferret Paper