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Job vacancies

Current vacancy:

Account Manager

Reporting directly to the Client Service Director, the successful candidate will play a varied role including liaising with internal teams and external clients.

The successful candidate will inherit a portfolio of impressive accounts, many of whom are market leaders. Key responsibilities will include, but not be limited to, taking responsibility for the overall day to day management of your assigned accounts, managing clients by creating and sustaining longstanding relationships, identifying new revenue opportunities and ensuring client retention and growth.

All candidates will ideally have a strong Account Management background with some experience in Automotive, Retail, Hospitality or Leisure sectors. Previous Market Research or Customer Insight experience is also desirable.

Please click here for full details.


Customer Feedback Analyst – Lexicon Administrator

We need someone who is a cut above the rest. Someone who can create and innovate, problem-solve, challenge and improve, but also ready to learn and adapt to our fast-moving environment and ready to contribute to our great team.

You will join a small but experienced and dynamic team, supporting the on-going and accurate development of our customer feedback technology, which is based on accurate phrase matching, using sophisticated ‘smart phrases’ maintained in the Lexicon. These smart phrases have to be continually updated from the results of processing client data so that we make continuous improvement to the accuracy of the contextual analysis.

You may be a recent graduate in a relevant subject such as English Language or have experience in an office / customer service / administration environment.  However we welcome applications from a wide range of backgrounds as full training will be given.

Fluency in English as a first language is essential as an excellent understanding of colloquialisms, sayings, idioms, etc. is required.

Please click here for full details.

Interested in joining our friendly Ferret team?

Feedback Ferret is a highly specialised and comprehensive management tool to gather, analyse, report and act on open-ended, unstructured customer feedback comments.

We develop leading text analytics technology that automatically transforms customer comments into easy-to-understand, actionable insight to give our clients the information they need to improve customer experience and drive improved financial performance.

We have a global business with offices in UK (HQ), USA, South Africa and Poland. We currently have clients throughout Europe, North America, Africa and Australia across various industry sectors including automotive, retail, travel, and finance. Please see our Clients page for more information about who we work with.

We are a small, vibrant and dynamic company that delivers exceptional client service in conjunction with a world-class technology solution.

Please send your CV together with a covering letter explaining why you would be an asset to the Feedback Ferret team to our HUMAN RESOURCES DEPARTMENT