Feedback Ferret is accredited with the widely-recognised international security standard ISO 27001:2013.
The certification has been made in recognition of its information security management system (ISMS) for customer feedback solutions, text analytics and actionable customer insight.
The ISO 27001 security management standard applies to all business functions within the scope of Feedback Ferret’s Voice of Customer solution. It covers the information, information systems, networks, physical environment and people supporting the solution.
Feedback Ferret recognises the importance of keeping the information safe that it holds on behalf of its clients. The company is committed to ensuring all data, copyrights and trademarks are kept secure while it is being collated, processed and delivered. Our clients can be assured that their data is perpetually managed in a safe and secure manner. The processes and controls used by Feedback Ferret have been assessed by an independent auditor (British Assessment Bureau) and this auditor has confirmed that the company is operating in accordance with the ISO 27001 certification standard.